Refund & Returns Policy
Last Updated: May 2026
Welcome to Arina Beauty Products! We want you to be completely satisfied with your purchase. This Refund & Returns Policy outlines the terms and conditions for returning products and requesting refunds.
Overview
At Arina Beauty Products, we are committed to providing high-quality whitening skin cream combos. If for any reason you are not satisfied with your purchase, please review our policy below.
Returns
1. Return Eligibility
- Products may be eligible for return within 7 days of delivery.
- To be eligible, products must be unused, unopened, and in original packaging.
- Products must be in the same condition as received.
- Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
- Products that have been used or opened
- Items purchased during clearance or final sale
- Free gifts or promotional items
- Products damaged due to misuse or mishandling
3. Return Process
- Contact us at info@arinabeautyproducts.com to initiate a return.
- Provide your order number and reason for return.
- We will provide you with return instructions and address.
- Pack the product securely in its original packaging.
- Ship the product back to us using a trackable shipping method.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error.
- If we made a mistake (wrong item, damaged item), we will cover the return shipping cost.
- Original shipping charges are non-refundable.
Refunds
5. Refund Eligibility
- Refunds are processed after we receive and inspect the returned item.
- We will notify you once your return is received and inspected.
- If approved, refund will be processed within 7-10 business days.
- Refunds are issued to the original payment method.
6. Partial Refunds
- Any item not in its original condition, damaged, or missing parts (not due to our error)
- Items returned after 7 days of delivery
- Clearance or final sale items
7. Refund Processing Time
- Once approved, refunds are processed within 7-10 business days.
- Processing times may vary depending on your bank or payment provider.
- It may take additional 3-5 days for the refund to appear in your account.
- You will receive a confirmation email once the refund is processed.
Exchanges
8. Exchange Policy
- Exchanges are subject to product availability.
- To exchange a product, please follow the return process and place a new order for the desired item.
- We recommend contacting us before returning for exchange.
- Exchange shipping costs may apply.
9. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us immediately.
- Provide photos of the damaged product and packaging.
- We will arrange for a replacement or full refund including shipping costs.
- Please contact us within 48 hours of delivery for damaged items.
Cancellations
10. Order Cancellation
- Orders can be canceled within 24 hours of placement.
- To cancel, please contact us immediately at info@arinabeautyproducts.com.
- Once shipped, orders cannot be canceled.
- If your order has already been processed, please follow the return procedure.
Late or Missing Refunds
11. If You Haven't Received Your Refund
- Check your bank account or credit card statement again.
- Contact your bank or credit card company (processing times vary).
- If you've done all of this and still haven't received your refund, please contact us at info@arinabeautyproducts.com.
Need Help?
If you have any questions, concerns, or need assistance regarding refunds and returns, please contact us:
📞 Phone: +91 7827007966
📧 Email: info@arinabeautyproducts.com
📧 For refunds & returns queries: info@arinabeautyproducts.com